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SBOBET places special emphasis on customer support, with a well-trained team of support agents who are not only professional but also patient and dedicated. SBOBET understands that each customer has different experiences, needs, and support issues. Whether it’s an urgent issue or a minor question, SBOBET is always ready to assist 24/7 to ensure uninterrupted gameplay, allowing users to fully enjoy their relaxation time with the platform’s outstanding games in the most comfortable way possible.

If you are an SBOBET user and need assistance, contact us immediately through one of the methods listed below

Contact Us

Players have various support channel options when they need assistance from SBOBET Casino, allowing flexibility in choosing the method that suits their chat tool preferences or the level of urgency. If support is needed, the following channels are available at SBOBET:

  • Live chat 24/7: SBOBET offers a live chat feature that is available around the clock, allowing you to get immediate assistance at any time. This channel is ideal for urgent inquiries or quick resolutions.
  • WhatsApp business: You can also reach SBOBET support through +60391829617, providing a convenient way to communicate directly via your mobile device. This channel is great for those who prefer messaging over traditional support methods.
  • Support email form: For less urgent issues, you can fill out the support email form available on the website. This option allows you to detail your inquiries and receive a comprehensive response from the support team.
  • Address: 94, Kampung Melayu SG Bakau, Bandar Country Homes, 48000 Rawang, Selangor

What We Can Help You With

If you’re wondering what types of issues SBOBET can assist with, here’s the answer. In addition to the main issues listed below, you are still welcome to contact us if you have any concerns that genuinely require our support.

  • Login issues: If you’re having trouble logging into your account, our support team is ready to assist you. We can help you troubleshoot common problems, such as forgotten passwords or account lockouts. Our goal is to ensure you regain access to your account as quickly as possible.
  • Payment help: For any questions related to payments, whether you’re looking to make a deposit or withdraw funds, we are here to help. We can provide information on accepted payment methods, processing times, and any issues you may encounter. Our support team is dedicated to ensuring your transactions are smooth and hassle-free.
  • Bonus and promo questions: If you have inquiries regarding bonuses and promotions, we’re here to clarify the details for you. Our team can explain the terms and conditions associated with each offer and guide you on how to claim them. We aim to enhance your gaming experience by ensuring you understand all available promotions.

Language Support

SBOBET provides support in multiple languages, including Bahasa Malaysia, English, and Mandarin. This ensures that players from diverse backgrounds can communicate effectively with our support team. Our multilingual support enhances the overall user experience, making it accessible to a wider audience.

Support, Feedback & Timings

Average Response Time

Our average response time for support inquiries ranges from instant to just a few minutes. However, during peak hours, there may be slight delays in our response times. We appreciate your understanding and patience as we work to assist you as quickly as possible.

Note: As mentioned above, the response time for each customer support channel may vary. Therefore, you should assess the urgency and importance of the issue you are facing to choose the most appropriate contact method. The SBOBET customer support team will respond as soon as possible.

Satisfaction Survey Process

After your support interaction, a satisfaction survey will appear to help us evaluate the quality of our assistance. This survey allows you to share your feedback and rate your experience, providing valuable insights for our team. You can also leave comments or suggestions to help us improve our services further.

This helps us evaluate the quality of our service and plan improvements in case there are any shortcomings that may have caused customer dissatisfaction. You can rest assured that all feedback – whether compliments or criticisms – is heard and acknowledged, allowing us to continuously enhance the quality of our products and services every day.

FAQ

How do I contact SBOBET customer service?

You can contact the SBOBET customer service via multiple channels, including Live Chat, WhatsApp, and Email.

Yes, the Live Chat channel is available round-the-clock to provide support for users at any time they need.

The SBOBET support agents are available in Bahasa Malaysia, English, and Mandarin.

Please be sure you input the correct login credentials. If you’re still unable to access your account, let’s contact the SBOBET customer support for help.

Yes, if you face any payment-related issue during your playtime, contact our customer service via WhatsApp to get instant assistance.